# Fallback & missing rows

> Who sees the fallback image, and why a broken image is never the answer.

Section: Designs & data · HTML: https://app.multiplied.studio/docs/designs/fallback-and-missing-rows · Index: https://app.multiplied.studio/llms.txt


## When the fallback shows

The dynamic URL resolves per recipient. Three cases return the design's **fallback image** instead of a personalised GIF:

1. The recipient is not in the batch (a new subscriber, a test profile).
2. The row failed to render (rare; listed in the failed-rows CSV).
3. The batch is still rendering and this row has not landed yet.

## What the fallback is

A rendered version of the design with the fallback values you set per field (for example "there" instead of a first name). It is a real image at the same size, so layouts never shift and no email client shows a broken-image icon.

## Missing values inside a row

A blank cell uses that field's fallback value; the rest of the row still personalises. Blank identifier cells are flagged at verify because they cannot be addressed.