# Broken image in my test send

> A broken-image icon means the URL did not resolve at all. It is the token or the pasting, not the render.

Section: Troubleshooting · HTML: https://app.multiplied.studio/docs/troubleshooting/broken-image-in-my-test-send · Index: https://app.multiplied.studio/llms.txt


## Check

1. **View the email source.** The `src` should read `https://img.multiplied.media/<design>/<value>.gif` with a real value substituted. If you see `%7B%7B` or a literal `{{`, the tool did not substitute the token (test profiles are often empty).
2. **Encoding.** Some editors URL-encode braces inside `src`. Use the tool's image-source field rather than raw HTML, or pick the token syntax the tool expects.
3. **Test with a real record.** Blank test profiles have no identifier; the substituted file name is empty and the URL is not a valid file.

A real but unknown identifier never shows a broken image: it shows the fallback. So a broken icon is always the URL itself.