# Outlook shows only the first frame

> Outlook for Windows does not play GIFs. What recipients see and how to design for it.

Section: Troubleshooting · HTML: https://app.multiplied.studio/docs/troubleshooting/outlook-shows-only-the-first-frame · Index: https://app.multiplied.studio/llms.txt


## Why

Outlook for Windows (the desktop app) renders email with Word's engine, which shows the **first frame** of an animated GIF as a still image. Outlook on the web, Mac and mobile play the animation.

## What to do

- Make the first frame carry the message: name, offer, call to action visible without motion.
- Preview the first frame for your worst rows (longest name, biggest number).
- Ask us about designs whose loop starts on the "hero" frame.