MultipliedDocs

Put it in your email

Put your personalised GIF in Customer.io

Paste the dynamic URL into an image block; Customer.io fills in the merge token per recipient. Ends with a test send.

Structure only for now. The Studio screens this page describes are being redesigned; the step-by-step text and screenshots land with the new UI.

Before you start

  • A completed batch (or one in progress — the fallback covers the rest).
  • The identifier column you chose when uploading (the value that names each file) must be a field Customer.io knows about for each recipient.
  1. In Multiplied, open the email under its campaign and copy the dynamic URL for Customer.io. It looks like this:
https://img.multiplied.media/<design>/{{customer.first_name}}.gif

Customer.io uses Liquid: person attributes are {{customer.<attribute>}}. Choose Generic in the copy menu and write the token by hand until Customer.io appears in the list.

  1. In Customer.io, open the email template and add an image block.
  2. Set the image source to the URL you copied. Give it alt text and a link.
Screenshot placeholder
Customer.io template editor: image source field

Method 2: HTML block (Advanced)

⚠ Some editors re-encode braces or strip unknown tokens inside src. Test-send before you schedule.

<img src="https://img.multiplied.media/<design>/{{customer.first_name}}.gif" alt="…" width="600">

Verify

  • Send a test to yourself using a real recipient record, not a blank test profile.
  • You should see your own GIF. A recipient who is not in your data sees the design's fallback image.
  • Latency: the image is fetched when the email is opened; if the batch is complete, there is nothing to wait for.

ⓘ Broken image in the test? broken-image-in-my-test-send.