MultipliedDocs

Troubleshooting

Broken image in my test send

A broken-image icon means the URL did not resolve at all. It is the token or the pasting, not the render.

Check

  1. View the email source. The src should read https://img.multiplied.media/<design>/<value>.gif with a real value substituted. If you see %7B%7B or a literal {{, the tool did not substitute the token (test profiles are often empty).
  2. Encoding. Some editors URL-encode braces inside src. Use the tool's image-source field rather than raw HTML, or pick the token syntax the tool expects.
  3. Test with a real record. Blank test profiles have no identifier; the substituted file name is empty and the URL is not a valid file.

A real but unknown identifier never shows a broken image: it shows the fallback. So a broken icon is always the URL itself.