Troubleshooting
Batch stuck in queued
Nothing moved for a few minutes. What is normal, what is not.
Normal
- Large batches queue behind a render fleet that scales up on demand; the first rows can take a couple of minutes to appear.
- A
stalledstate means nothing has moved for a while; it resumes on its own when the fleet catches up.
Not normal
- No progress after 15 minutes on a small batch.
doneclimbing but every row failing.
In both cases tell us with the batch id. Credits for rows that never render are returned when the batch is cancelled.