MultipliedDocs

Troubleshooting

Batch stuck in queued

Nothing moved for a few minutes. What is normal, what is not.

Normal

  • Large batches queue behind a render fleet that scales up on demand; the first rows can take a couple of minutes to appear.
  • A stalled state means nothing has moved for a while; it resumes on its own when the fleet catches up.

Not normal

  • No progress after 15 minutes on a small batch.
  • done climbing but every row failing.

In both cases tell us with the batch id. Credits for rows that never render are returned when the batch is cancelled.